Reference

Terms That Govern Your 1234app Account

These terms set out what you agree to when you open and use your 1234app account — including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

bKash Deposits CoveredNagad & Rocket IncludedAccount Eligibility AppliesRegion-Dependent AccessEnglish-Language Terms
1234app Terms That Govern Your 1234app Account
HOW WE OPERATE

Account Security and Your Rights

Your account is yours alone. We use SSL encryption across every page and require OTP verification at login to keep access secure. If you believe your account has been accessed without your permission, contact support immediately and we will lock it while we investigate. You have the right to request a copy of the data we hold on you, to ask us to correct inaccurate records, and to close your account at any time through the account settings page.

Data You Can Request

Submit a data access request through your account settings or via email and we will respond within the timeframe required by applicable law.

Account Closure

You can close your account at any time from the settings page. Any verified balance will be returned to your registered bKash, Nagad, or Rocket wallet.

OTP Login Security

Every login triggers a one-time password sent to your registered mobile number — an extra layer that keeps your account wallet protected.

Correction Requests

If your account details are wrong — name, mobile number, wallet ID — contact support with proof and we will update the record promptly.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat inside your account dashboard, by email, or through our social channels. We aim to respond to terms-related queries within one business day.

Live Chat Open your account dashboard and start a chat session — the fastest path for terms questions or account disputes.
Email Support Send your query to our support address for a written record of your terms concern or account issue.
Social Channels Reach us through our official social pages for general terms questions or to flag an account access issue.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering eligibility, wallet rules, account closure, and how to get in touch if something needs resolving.

Account eligibility depends on your local law and the regions where 1234app is permitted to operate. If online gaming is restricted where you are, these terms do not authorise access.

The core account terms apply equally regardless of which wallet you use. Each payment provider — bKash, Nagad, Rocket — also has its own service conditions that run alongside ours.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Yes. Submit a data access request via your account settings or by emailing support. We will respond within the timeframe required under applicable law in your region.

Any verified balance is returned to your registered payment wallet — bKash, Nagad, or Rocket — after we complete the standard account closure verification steps.

Contact support immediately through live chat or email. We will place a temporary lock on the account while we investigate and work with you to restore secure access.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.